Reputation Management Houston
As a business owner, you strive for excellent customer service. Showcasing your positive reviews will increase the odds of gaining new customers. The key to online reputation management is search engine results improvement. Using content creation, review monitoring, content promotion, review removal, and other ORM techniques will improve your business online reputation.
For more information, contact us today at 713-492-0025 or request a quote.
Common questions about Reputation Management
How do online reviews affect my business?When potential customers are looking online for a local business they will typically choose one of the top results that comes up for their search. If two of the top results have 3 star ratings, and one of the top results has a 5 star rating, they will immediately see this in the results.
While it is not a guarantee that they will choose the business with the 5 star rating, it has been found that upwards of 88% of consumers trust online reviews as much as they would trust a personal recommendation or warning about a business. This makes online reviews a vital stream of information.
Do Google reviews help ranking?Yes, having positive reviews left from your customers on Google will help to improve your ranking. This is because Google likes to see you are a legitimate business that real customers are interacting with. Customer satisfaction also will help you rise in rankings because Google recognizes you as providing quality service.
Replying to the positive and negative reviews left for your business is another way to help your ranking. Realistically, customers understand now every person cannot be satisfied, seeing how reply to negative reviews can help to improve how you are viewed by potential clients. HOUSBM helps clients manage their online reputation and get more reviews for their business listing.
Which review site should you focus on?While there are many sites that matter when it comes to online reviews, Google matters the most. This is because Google is the most common search engine used by potential clients looking for a local business or service. Other review sites can help, especially those that pertain to your specific industry.
We help our clients develop strategies to get more positive Google reviews and to manage interaction with clients who have left reviews. It is important that companies reply not only to positive reviews but negative as well. When replying to reviews you should develop a professional and honest tone that you maintain for all reviews. This helps build trust between potential clients and your company.
How do you ask a client for business review?The interactions between businesses and their clients varies greatly between industries. This is why we go over several different strategies with our clients to help them elicit reviews from their customers in a friendly and effective manner.
Mentioning to customers that reviews help improve your status online can be effective for some businesses, while others will need to incentivize their clients to get online and leave a review. Whatever strategy you choose, we will work with you to ensure you are getting enough reviews online and are staying on top of replying to reviews in order to rank highly on local Google search results..
Does a bad review hurt my business?A bad review has the potential to deter potential clients who have not formed their own opinions about you from using your services or visiting your business. Most people understand that all reviews cannot be 5 star ratings, but will look to see how your business chooses to reply to negative reviews.
Choosing to ignore a bad review, or replying with an aggressive tone can turn potential clients away from your business. It is important to address negative reviews in a kind and professional tone, offer solutions, and apologize for the customers negative experience. This not only will help improve the interaction with the disgruntled client, it will also give potential clients a chance to see how your company handles negative experiences.
What is online reputation management?Online reputation management is the practice of replying to all reviews, comments, and questions left by customers or potential customers. Reputation management is a vital role of developing an online presence for your company. We help clients set the tone for their business online, and work hard to make every interaction a positive one.
Sometimes negative comments or reviews will be left for even the best of companies; knowing how to respond and manage negative feedback is critical. No one expects your company to be perfect, but they do expect you to be informed, adaptive, and responsive, whenever there is an issue. Houston Small Business Marketing can help your company manage their reputation and keep your customers satisfied.