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Managing your business’s reputation is vital when it comes to promoting your brand. Online reputation management (ORM) is important because your search results may not be reflective of you or your company.

Our online reputation management Houston specialist will evaluate your current reputation and will address any potential problems up front. This will work in unison with our online marketing strategy to include local SEO strategy, along with Google maps marketing, pay  per click management, content marketing, social media marketing, and web design.

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Reputation Management Company Houston

The reputation of your company is one of the most important aspects of running a business. No one wants to work with a company that has negative reviews and a bad reputation. Working with our brand management team in Houston can help you to improve your image and attract new customers online.


As a business owner, you strive for excellent customer service. Showcasing your positive reviews will increase the odds of gaining new customers. The key to online reputation management is search engine results improvement. Using content creation, review monitoring, content promotion, review removal, and other ORM techniques will improve your business’s online reputation.

Sometimes unexpected events and staged competitor attacks can still give your company a negative online reputation. The result can be anything from potential customer loss to ruined business partnerships. Our online reputation management Houston specialists can put you in a better position to prevent and recover from damaging content.

If you are looking to enhance your presence online, have a negative reputation to overcome, or are simply interested in learning more about our comprehensive brand management and marketing service contact us today at 713-492-0025 or request a quote.


Common questions about Reputation Management

What Is Online Reputation Management?

Online reputation management is the practice of replying to all reviews, comments, and questions left by customers or potential customers. Reputation management is a vital role of developing an online presence for your company. We help clients set the tone for their business online, and work hard to make every interaction a positive one.

Sometimes negative comments or reviews will be left for even the best of companies; knowing how to respond and manage negative feedback is critical. No one expects your company to be perfect, but they do expect you to be informed, adaptive, and responsive, whenever there is an issue. Houston

Small Business Marketing can help your company manage their reputation and keep your customers satisfied. We understand that it can be difficult to know exactly what to say or to stay on top of every review that is left for your company. Luckily, our team is here to help make it easier for your business to succeed. From helping you get more reviews, to responding to the most difficult ones, our team can help you.

How Do Online Reviews Affect My Business?

When potential customers are looking online for a local business they will typically choose one of the top results that comes up for their search. If two of the top results have 3 star ratings, and one of the top results has a 5 star rating, they will immediately see this in the results.

While it is not a guarantee that they will choose the business with the 5 star rating, it has been found that upwards of 88% of consumers trust online reviews as much as they would trust a personal recommendation or warning about a business. This makes online reviews a vital stream of information. Additionally, businesses that have a higher volume of positive reviews will see improved rankings.

It is important to respond to all of the reviews that are left to you from customers. How you respond to your negative reviews will provide a chance to show the culture of your company and allow potential customers the opportunity to see how you handle unsatisfied customers.

Our brand management specialists in Houston can help you to control the way your business is seen online. We understand the importance of controlling your reputation and can teach you methods to improve the way your company is perceived.

Do Google Reviews Help My Business’s Ranking?

Yes, having positive reviews left from your customers on Google will help to improve your ranking. This is because Google likes to see you are a legitimate business that real customers are interacting with. Customer satisfaction also will help you rise in rankings because Google recognizes you as providing quality service.

Replying to the positive and negative reviews left for your business is another way to help your ranking. Realistically, customers understand now every person cannot be satisfied, seeing how reply to negative reviews can help to improve how you are viewed by potential clients.

Our team understands how time consuming and difficult it can be for businesses to stay on top of their reviews and respond in the proper tone. You may feel emotionally charged when you read a negative review, or may feel it was left by someone being dishonest. It is important to never reply to a negative review emotionally. This is how our team of brand management specialists can help you.

We work with your company to respond to all of your reviews in a manner that is professional and attracts potential customers who may read the reviews. Our team helps clients manage their online reputation and get more positive reviews for their business listing.

How Do You Ask A Client To Leave A Review?

The interactions between businesses and their clients varies greatly between industries. This is why we go over several different strategies with our clients to help them elicit reviews from their customers in a friendly and effective manner. The more reviews you get the more it will help your placement online.

Mentioning to customers that reviews help improve your status online can be effective for some businesses, while others will need to incentivize their clients to get online and leave a review. Whatever strategy you choose, we will work with you to ensure you are getting enough reviews online and are staying on top of replying to reviews in order to rank highly on local Google search results.

When we work with a new client we look at their top competitors to see how many reviews they have on their Google listing. We then set a goal for how many reviews they will need to get on a monthly basis to increase their placement and visibility.

If you are struggling to get reviews for your business contact the team at Houston Small Business Marketing. We can help you!

Does A Bad Review Hurt My Business?

A bad review has the potential to deter potential clients who have not formed their own opinions about you from using your services or visiting your business. Most people understand that all reviews cannot be 5 star ratings, but will look to see how your business chooses to reply to negative reviews.

Choosing to ignore a bad review, or replying with an aggressive tone can turn potential clients away from your business. It is important to address negative reviews in a kind and professional tone, offer solutions, and apologize for the customers negative experience. This not only will help improve the interaction with the disgruntled client, it will also give potential clients a chance to see how your company handles negative experiences.

No one expects your business to be perfect, however, seeing how you are able to overcome negativity can make it easier for prospective clients to decide to work with you. Whether you have mostly poor reviews, or a few bad ones, our team can help you reply to these and get your average rating back up.

Contact Houston Small Business Marketing today to learn more about how to manage your negative reviews online.

Can I Remove A Negative Review On Google?

The only way to get a negative review deleted from Google is to flag it for violating Google policies. This means Google will not remove a review just because it is negative or because you do not agree with it. This can be difficult for businesses that are dealing with negative reviews from customers that they do not believe were true.

Our team can help you to get a review assessed by Google if it does violate their terms. If the review is found to be within their terms, Google will not remove it. However, we can help you to come up with a thoughtful and coolheaded reply. If the same account continues leaving bad reviews this can also be submitted to Google as spam.

Negative reviews are never simple to deal with, but with the right team behind you it is possible to overcome the impact these reviews have on your reputation. Reach out to Houston Small Business Marketing today to figure out how to reply to your negative reviews and protect your brand’s reputation online.

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Online Reputation Management Cost in Houston

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Why Do I Need Online Reputation Management in Houston? Online reviews have quickly become one of the most important factors to consider while marketing your business. These days, more and more people are utilizing information online left by experienced customers. Once you’ve gotten into the habit of asking your customers for reviews, it’s time to learn to reply to them..   These days, before going to a restaurant, choosing an air conditioning company, or even hiring a tax agent- we look them up online. This is because a quick online search can tell us a lot about a business before ever choosing to interact with them. This helps consumers make well-informed choices about where they spend their money. Reviews also go a long way when it comes to helping businesses that provide quality services, get in-touch with, and impress, potential customers that are searching locally for their services. Additionally, this can also weed out companies that provide subpar services. Studies have proven that customers trust reviews left about companies as much as they trust in-person recommendations from friends and family.   So what happens when a quality business has a bad day and a customer chooses to leave a public …

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