Online reviews have quickly become one of the most important factors to consider while marketing your business. These days, more and more people are utilizing information online left by experienced customers. Once you’ve gotten into the habit of asking your customers for reviews, it’s time to learn to reply to them..
These days, before going to a restaurant, choosing an air conditioning company, or even hiring a tax agent- we look them up online. This is because a quick online search can tell us a lot about a business before ever choosing to interact with them. This helps consumers make well-informed choices about where they spend their money. Reviews also go a long way when it comes to helping businesses that provide quality services, get in-touch with, and impress, potential customers that are searching locally for their services. Additionally, this can also weed out companies that provide subpar services. Studies have proven that customers trust reviews left about companies as much as they trust in-person recommendations from friends and family.
So what happens when a quality business has a bad day and a customer chooses to leave a public review outlining their negative experience? How can you avoid this interaction deterring future customers from working with your company?
This is where Houston Small Business Marketing can help! We know how you reply to the good reviews is important, but replying to negative comments is critical. We understand everyday can’t be perfect, sometimes negative reviews are unavoidable. The good news is, customers understand this too! Taking the time to reply to a negative review, with a thoughtful message that is offering a solution goes a long way to redeeming yourself online.
How Much Does Online Reputation Management Cost in Houston?
At Houston Small Business Marketing, we do a lot more than reply to reviews for your business. We focus on building your online reputation from all directions, in-order to connect you to customers that are looking for the services you offer. This requires your website being optimized; social media being developed and managed; Google Listing being maintained and managed; and of course online reputation management. At Houston Small Business Marketing, we bundle all of these services together for a monthly fee that fits your budget! Contact us today to get a personalized quote for your business.
Houston Small Business Marketing is the leader when it comes to full service online marketing and reputation management in Houston. We work to help business owners with a passion for what they do succeed. We understand the struggles that come with running a small to medium sized business. Let us help get you in-touch with customers who organically are searching for the goods and services your company provides, without breaking your budget. We continuously research and produce new and original content for your business, keeping an edge on the competition and your phone ringing. Don’t lose business because of your unanswered reviews, let us help manage your business’s reputation today.
Houston Small Business Marketing
1415 North Loop West #950
Houston, TX 77008